WHY YOUR PRODUCTS GET REJECTED

All created products are intended to be listed on the website, that’s your goal after every product creation.

If you have created a product and it gets rejected, you need not feel bad because this post will expose reasons why they are rejected and wait! There is a revamp of our rejection reasons.

It is important to mention that there are rules and guidelines in place for any created product to go live.

More often than not, you have violated one or more of them. 

But do not worry! 

You are well aware that the following are reasons why your products are rejected, however, here is a reminder of some of our top rejection reasons – suspected fake, poor/infringing image, plagiarism, wrong description, used items, perishable and prohibited items.

So, there is a recent modification of product rejection reasons simplified for quick understanding to prevent products disapproval:

• Warranty details – Products in the categories such as Electronics, appliances and gadgets need warranty inclusion during the creation process.  In the absence of warranty, these products would be rejected.

• NAFDAC/FDA Number – Sensitive products such as ingestibles are to be created with NAFDAC/FDA number filled to allow such products on the website.

• Fundamental of a product – The fundamentals of a product such as Brand/Color/Model/Specifications can not be changed once created. An attempt to do so would result in alteration of such product fundamentals. Such products should be recreated.

• Low Content Score – Products with a content score less than 55% would be automatically rejected to make room for modification by the vendor, while products with a content score above 65% get automatically approved. Always ensure to read the footnote while creating products as this would help you know the requirements for that category.

• Product Category – For every product, there is a need to follow the right category path to ensure product visibility for customers. If products are wrongly categorized, they are rejected and may never find their way to the website to get orders.

• Product Image Upload Guidelines – To upload product images, we have included a link to guide you on the processes in order to avoid the use of unclear and blurry images which might lead to rejection.

• Creation Of a Product’s Actual Brand Name – Products with brand logos and trademarks should be created with a brand name and not listed as generic to avoid rejections. To create a brand name, we have included a link to help you with the process. With a click, you have the information needed.

• Restricted Brand – There are brands that require permission for you to list their products.. You need to contact Jumia Seller Support for Brand permission by raising a claim on Seller Center to list certain products. Listing such products without permission would lead to rejection.

• Unauthorized images – The use of IP-infringing images for products on the website is a reason for product rejection. We have however included a way to confirm that you have proper authorization to use certain copyright protected images. This requires you to raise a claim on Seller Center.

It’s okay if this information is a lot to handle right now, it does not end there.

Take it one at a time and digest them because this makes it all complete, smooth and everyone is happy.