NON-RETURNABLE ITEMS ON JUMIA
What are non-returnable items?
Jumia strives to ensure product’s safety standards in order to protect the quality of products distributed. Therefore, there are certain products that are non-returnable.
Non-Returnable Items are items that cannot be returned for hygienic and safety reasons. It is important to state that certain items cannot be returned once purchased due to the nature of such items.
As a vendor, it is important to know the products that are non-returnable to help you understand the primary purpose of this idea.
To improve shopping experience, the non-returnable badge is positioned on items that fall into certain categories. This is to prevent the return issues associated with sensitive items.
Here is a breakdown of products that are not eligible for returns:
- Swimwear
- Underwear
- Lingerie
- Earrings
- Cosmetics
- Fragrances
- Groceries
- Drugs
- Food supplements
- Software
- Fetish Wears and Toys
Please note: The non-returnable policy specifically pertains to cases of “change of mind.”
However, customers retain the ability to return products within the non-returnable category for reasons related to quality or other valid concerns.
We hope this information helps you stay informed, because at Jumia, you matter.
